Customer Support

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Fill out the form below and our support team will get back to you as soon as possible.

Frequently Asked Questions

How do I connect my TikTok account?

Click the "Login with TikTok" button on our platform. You'll be redirected to TikTok's official login page where you can authorize our app. We use OAuth 2.0 for secure authentication, and you can revoke access at any time through your TikTok settings.

What permissions does VideoShare require?

We request the following TikTok permissions:

• user.info.basic: To read your profile information (display name, avatar)
• video.upload: To upload videos to your TikTok account as drafts or direct posts

How do I upload a video to TikTok?

After connecting your TikTok account:

• Select your video file (supported formats: MP4, MOV, WebM)
• Add title, description, and hashtags
• Choose to save as draft or post directly
• Click "Upload" and wait for confirmation

What's the difference between Draft and Direct Post?

Draft Mode: Your video is uploaded to your TikTok drafts. You can then open the TikTok app to add effects, music, and make final edits before posting.

Direct Post: Your video is posted directly to your TikTok profile with the settings you've configured in our platform.

What video formats are supported?

We support the following video formats and specifications:

• Formats: MP4, MOV, WebM
• Maximum file size: 4GB
• Maximum duration: 10 minutes
• Recommended resolution: 1080x1920 (9:16 aspect ratio)
• Minimum resolution: 720x1280

How do I disconnect my TikTok account?

You can disconnect your TikTok account in two ways:

• From VideoShare: Go to Settings > Connected Accounts > Click "Disconnect"
• From TikTok: Open TikTok app > Settings > Privacy > Manage app permissions > Find VideoShare > Remove access

Is my data secure?

Yes, we take data security seriously:

• All communications are encrypted with SSL/TLS
• We don't permanently store your videos on our servers
• Access tokens are encrypted and securely stored
• We comply with TikTok's API security requirements

Why did my video upload fail?

Common reasons for upload failures:

• Video file exceeds size limit (4GB max)
• Unsupported video format
• TikTok authorization has expired - try reconnecting your account
• Video contains content that violates TikTok's community guidelines
• Network connection issues - try again later

How can I delete my data?

To request data deletion:

• Send an email to privacy@videoshare.com with subject "Data Deletion Request"
• Include your registered email and TikTok username
• We will process your request within 30 days

How do I report a bug or provide feedback?

We appreciate your feedback! You can:

• Use the contact form above with category "Feedback & Suggestions"
• Email us at support@videoshare.com
• Include screenshots if reporting a bug

Need Urgent Help?

For urgent issues related to account security or unauthorized access, please email us immediately at security@videoshare.com with "URGENT" in the subject line.